Deposits

Some of the most common reasons that cause a deposit to fail are incorrect account details and the reference number you have been given was incorrectly typed into the app.

In addition, your account was blocked. For this issue you need to contact customer care +961 x xxx xxx.

Some of the most common reasons that cause a deposit to be delayed are incorrect account details or the process may be interrupted due to a temporary network issue.

In case your account balance does not reflect the deposit you have made, please contact customer care.

Cash Withdrawals

Some of the most common reasons for this can be that you have insufficient funds, exceeded your set spending limit, or your account has been blocked (see our Terms & Conditions).

If your withdrawal was declined, but your The Company account was debited for the transaction, please please contact customer care.
If the transaction is pending,this means your request has been processed, but you have not received the cash in hand.

Withdrawing cash with the The Company is charged (see our Pricing Plan).

If you do not recognise the Cash withdrawal, please contact customer care immediately so we can help with the issue.

Transfers

The most common reason that can cause a deposit not to be received are the incorrect contact details. Check with the beneficiary the mobile number you have sent the transfer to.

Go to the accounts screen and click on the transaction you wish to cancel. You will be taken to the transaction's summary page where you click on the cancel button.

The beneficiary is outside of Lebanon or 3rd party account has been blocked (see our Terms & Conditions).

Some of the most common reasons for this can be that you have insufficient funds, exceeded your set spending limit, or either your or 3rd party account has been blocked (see our Terms & Conditions).

Transfers can remain pending for up to 90 days while they are being processed. In the case of transferring money between two accounts, the receiver must accept the transfer. In the case of 3rd parties, the receiver needs to withdraw the money from one of our agents.

Transfering money with The Company is charged (see our Pricing Plan).

If you do not recognise the money Transfer, please contact customer care +961 1 xxx xxx immediately so we can help with the issue.

1.    Visit a nearby Partner Company agent location*.

2.    If you are transferring money with Partner Company for the first time, give your original ID to the Partner Company agent in addition to all other details such as but not limited to your mobile number and residential address to register as a Partner Company Customer and obtain our Partner Company ID".

3.    If you are already a registered Partner Company, Give your “Partner Company ID” x-digit number to the Partner Company agent.

4.    Give the Partner Company agent the reference number given to you by the sender.

5.    Give the Partner Company agent the amount you are expecting in addition to the sender’s full name and country of origin.

6.    Ask the agent to give you the corresponding transferred amount and currency as showing on the money transfer system.

a.    The International Institution transfers can be received in Lebanese Pounds (LBP) and United States Dollars (USD), and as per the daily market, as stipulated in Intermediate Circular Number 551 issued by the Central Bank of Lebanon on 16/4/2020.

b.    Local money transfers can only be received in Lebanese Pounds (LBP).

7.    If the amount given by the Partner Company agent meets your expectations, ask the agent to complete the transaction.

8.    Collect the transfer amount in CASH only.

9.    Count the money in full BEFORE leaving the agent location.

10. Sign the agent copy of the printed transfer receipt including the amount and currency you collected and take your copy of the receipt signed and stamped by the CashUnited agent.

  1. Keep the receipt for a period of at least five years following your transfer date.

* Some Partner Company agent locations might not have the money transfer services. To know which services are available at which agents, visit the “PoPs" section located within the App.

If you have lost money to a scam, use the contact details below to contact Partner Company and report your fraud:

1.    Call us on +961 1 xxx xxx.

2.    Send an email to compliance@Partner Company.com.

3.    Go the contact us page on this website and send us your message by selecting “Report a Fraud” as a request.

Bill Payments

Some of the most common reasons for this can be that you have insufficient funds, exceeded your set spending limit, or there is a problem with your account with the provider.

Bill payments with The Company is charged (see our Pricing Plan).

If you do not recognise the Bill payment, please contact customer care +961 1 xxx xxx immediately so we can help with the issue.

Recharge

Yes. To recharge your mobile number, go to the Payment section and click on Recharge.

Yes. To recharge a mobile number using a voucher, go to the Payment section and click on Recharge.

Dial *14*xxxxxxxxxxxxxx (14digit code)#

Dial *200*xxxxxxxxxxxxxx (14digit code)#

Some of the most common reasons for this can be that you have insufficient funds, exceeded your set spending limit, or there is a problem with your account with the provider.

Recharge with The Company is charged (see our Pricing Plan).

If you do not recognise the Recharge, please contact customer care +961 1 xxx xxx immediately so we can help with the issue.