As an financial institution, we are required to keep safe money we receive from (or for) customers like you.
This means that we deposit the money we receive from you (or for you) into a client money bank account. The money in these client accounts is held by us on your behalf. We have client accounts with a range of large banks (that meet our and our regulator's requirements).
This process protects you because, if The Company was to become insolvent, the money in these accounts would be used to pay out you (and our other customers) before anyone else.
Our policies and procedures are designed to protect both your confidentiality and the security of your information, including your non-public personal information. We store and process your personal information using third-party servers located in secure data centres, that are protected by firewalls and have restricted access in compliance with applicable regulations. All data passed between the The Company mobile app, our servers, and third parties are 2048-bit SSL encrypted.
Sometimes when we send personal data to some of our advertising partners for our own marketing purposes, in order to offer more protection to you, we will send this data in 'encrypted' form. Encrypting data is the process of turning personal information such as name and email address into numbers as a way of anonymising and protecting that personal data.
As a financial institution, we are obligated under anti-money laundering and counter-terrorism financing regulations to retain information about you and your The Company Transactions for a period of 6 years.
In order to not hold your information for longer than is strictly necessary we will not hold any of your personal data for more than 6 years after we stop providing the The Company services to you.
As a regulated financial institution we are under obligation to keep your data for a minimum of 6 years for anti-money laundering and counter-terrorism purposes. These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot therefore erase your data in relation to your The Company Account until after this time period, however we can assure you though that your data will be held safely and securely whilst under our supervision.
If you would like to get information in relation to the personal data which we hold on you as part of providing the The Company services, simply ask for support via our customer care and make a ‘Subject Access Request’.