Security

Is my money safe?

As a payment service provider, we are required to keep safe money we receive from (or for) customers like you.

This means that we deposit the money we receive from you (or for you) into a client money bank account. The money in these client accounts is held by us on your behalf. We have client accounts with a range of large banks (that meets our regulator’s requirements).

This process protects you because, if BoB Finance was to become insolvent, the money in these accounts would be used to pay you out (and our other customers).

Is my private information safe?

Our policies and procedures are designed to protect both your confidentiality and the security of your information, including your non-public personal information. We store and process your personal information using third-party servers located in secure data centres, that are protected by firewalls and have restricted access in compliance with applicable regulations. All data passed between the BoB Finance mobile app, our servers, and third parties are 2048-bit SSL encrypted.

Sometimes when we send personal data to some of our advertising partners for our own marketing purposes, in order to offer more protection to you, we will send this data in ‘encrypted’ form. Encrypting data is the process of turning personal information such as name and email address into numbers as a way of anonymising and protecting that personal data.

What personal data do I need to submit to use BoB Finance?

In order to register you with BoB Finance, the information we need can include your name, phone number, email address, date of birth and identity documents. I addition, we use your personal data to verify your identity, protect you against fraud, and provide you with the BoB Finance services. For more information about this, visit our Privacy Policy.

How long will BoB Finance - Click2Pay store my data for?

As a financial institution, we are obligated under anti-money laundering and counter-terrorism financing regulations to retain information about you and your BoB Finance – Click2Pay Transactions for a period of 6 years.

In order to not hold your information for longer than is strictly necessary we will not hold any of your personal data for more than 6 years after we stop providing BoB Finance – Click2Pay services to you.
What if I want BoB Finance to erase all my data?

As a regulated financial institution we are under obligation to keep your data for a minimum of 6 years for anti-money laundering and counter-terrorism purposes. These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot therefore erase your data in relation to your BoB Finance Account until after this time period, however we can assure you though that your data will be held safely and securely whilst under our supervision.

What does BoB Finance use my data for?

In order to register you with BoB Finance, the information we need can include your name, phone number, email address, date of birth and identity documents. I addition, we use your personal data to verify your identity, protect you against fraud, and provide you with BoB Finance services. For more information about this, visit our Privacy Policy.

If you would like to get information in relation to the personal data which we hold on you as part of providing BoB Finance services, simply ask for support via our customer care and make a ‘Subject Access Request’.