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We reserve our right to amend the Mobile Application and/or Website, and any service or material we provide on or through the online digital channels, at our sole discretion without any prior notice. We will not be liable if for any reason all or any part of the Mobile Application and/or Website and/or services are unavailable for a certain period. We may restrict access to some parts or services available through the Mobile Application and/or Website, or to the entire online digital channels, to users, notably for legal and compliance reasons.
To access the online digital channels and services offered on or through the online digital channels, you may be asked to provide certain details or other information. It is a condition of your use of the online digital channels that all the information you provide on the Mobile Application and/or Website are correct, current and complete.
Functionality of the Mobile Application and/or Website depending on your means of access to and use of the online digital channels may vary based upon said means of access or use.
This agreement and its terms will always be available through our online digital channels. We reserve the right to make changes to any of the terms and conditions mentioned in this agreement at any time, including our fees and charges or other costs, due to the following reasons, but not restricted to:
In case you do not agree with the changes, you can inform us through our usual channels of communication and we will close your account. You will be able to retrieve any money left in your account in cash from one of our COMPANY's agents.
The Mobile Application and/or Website and its entire contents, features and functionality are owned by the respective Companies, its licensors or other providers of such material and are protected by Lebanese and international copyright, trademark, patent and other intellectual property or proprietary rights laws.
The COMPANY logo, Globe design and related trademarks, trade names, service marks are registered in Lebanon and other countries, and may not be used without the Companies prior written consent. Other trademarks, service marks, trade names, mentioned on the online digital channels may be owned by third parties and are used solely for identification purposes.
The information presented on or through the online digital channels is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the online digital channels, or by anyone who may be informed of any of its contents.
All transactions through the online digital channels or other transactions for services formed through the online digital channels are governed by the Terms and Conditions applicable to your specific transaction, which may vary depending on the service provider and type of services.
The Prepaid Account is an account in which you can store money. In order for us to issue you with such an account, you need to download the COMPANY's Mobile App and follow the registration process in full from there.
The money you store in this account does not accrue any interests and is governed by …….
These terms apply from the day that we confirm to you via the Mobile App that your Prepaid Account has been approved and shall continue to be in force until the account is closed, as per the terms in this agreement.
Your Prepaid Account is available for use only with LBPs (Lebanese Pounds). In order to start using your account you will need to store money into it by depositing LBPs in cash only at any of THE COMPANY's Agent available in the Lebanese territory.
We reserve the right, at our reasonable discretion, to impose limits on the amount of money transactions you can execute, without limitation, in order to limit for example fraud risks. In such an event, you will be requested to provide us with additional information in order to lift the limits imposed.
You may perform with your Prepaid Account the following, among other things:
In order to make any transaction with your Prepaid Account (PA), there must be enough money in your account. Transactions with a value of less than LBP2,000 will not be executed by our systems and you will be notified accordingly.
You can find information on how to execute a transaction in your App in the relevant support sections or by contacting our Customer Care.
We may block your transactions for the following reasons:
For all of the above transaction conditions, you will be notified as soon as possible through our usual channels of communication and/or instantly through your App.
We provide information on all of your transactions and help you track them directly in your App. When executing a transaction, you acknowledge that balances and available funds reported through the Mobile App are only approximate real time balances rather than settled balances in your Prepaid Account, because a real time balance may not take into account any pending debit or credit transactions. We provide you with the information on pending debit or credit transactions as soon as we have that information.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
INTERNAL THIRD PARTIES
Other companies in the COMPANY's Group acting as joint controllers or processors and who are based in the Lebanese territory and provide IT and system administration services and undertake leadership reporting.
EXTERNAL THIRD PARTIES
Service providers [acting as processors based who provide IT and system administration services.
Professional advisers, joint controllers, lawyers, bankers, auditors and insurers based in Lebanon who provide consultancy, banking, legal, insurance and accounting services., regulators and other authorities who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
In order to register to the service for the prepaid account, you agree to provide to us or any of our third-party service providers on our behalf, to identify or authenticate your identity. This includes, but not limited to, including providing additional information to confirm the ownership of your phone number or verifying your information against databases other sources.
You are only allowed to register and use the account if you are of legal age (18 years and above)
You can see here our fees for using the main services on your account. Additional costs may apply, such as charges in relation to your account and transactions, for which we do not have control and are not charged by us.
It is very important that you keep your Mobile Phone and PIN and any password or user identification you create or are provided with safe at all times and under no circumstance disclose them to a third party. In the event that we suspect or discover any security issue that affects your account, we will contact you as soon as possible in the most secure way, using one of our usual channels of communication.
If you lose your Phone, or see transactions in the App that you have not executed, contact us through our usual channels of communication as soon as possible.
We will never request for your Mobile PIN or any other user identification related to your Preapaid Account. If you receive any SMS or email, questionnaires, surveys, or other links requesting you to provide such information, DO NOT provide the information and contact us as soon as possible.
We reserve the right to disable any user identification code or password, whether created by you or provided by us, at any time, if we have reason to believe you have failed to comply with any of the provisions of these terms.
If for any reason you discover or suspect that anyone has come to know any of the above, you must inform us as soon as possible through our usual channels of communication.
You are not allowed to use your Prepaid Account for any illegal purposes, including, but not limited to, fraud, money laundering or any other unlawful activities prohibited by law. We will report any suspicious activity and cooperate with any relevant law enforcement agency or regulator.
You may not create more than one Prepaid Account without our prior written consent.
You may not transfer or assign or sell any rights or obligations you have under these Terms or otherwise grant any third party a legal or equitable interest over your Prepaid Account without the Company’s written consent. The Comapny reserves the right to transfer or assign these Terms or any right or obligation under these Terms at any time.
You warrant that you are an individual acting solely on your own behalf and are acting for a purpose other than a trade, business or profession.
If you suspect that a transaction has been incorrectly executed or not authorized by you, you must inform us as soon as possible, or else you will lose the right to have it corrected.
You will be held liable for any loss caused by a transaction that was not authorized by you in case you have acted fraudulently, or have intentionally or with gross negligence, or otherwise failed to comply with your obligations set out in this agreement.
NOTE: is there a law or policy on refund under specific terms and conditions?Any other issues under your current license or other legal statutes?
You may close your account at any point of time. If you wish to do so, please get in touch with us. You will be able to retrieve any money left in your account in cash from one of our COMPANY's agents. Please note that, once closed, you will no longer be able to access your account!
We reserve the right to close your account, for which you will be notified accordingly with at least two months' notice. We may close your account or stop you from using your App immediately if we believe you've:
We take all complaints about us and the services we provide seriously. If you have any complaint, make sure you contact us through our usual communication channels and we will do our best to arrange the problem.
NOTE: Any specific process that needs to be followed?
Any other body/authority they can deposit a complaint with that we should take into consideration?
If the Mobile App and/or the Website contain links to other Websites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those Websites or resources, If you decide to access any of the third party Websites linked to our online digital channels, you do so entirely at your own risk and subject to the terms and conditions of use for such Websites.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY DISRUPTIVE OR HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE ONLINE DIGITAL CHANNELS OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE MOBILE APPLICATION OR THE WEBSITE OR ON ANY WEBSITE LINKED TO THEM.
YOUR USE OF THE ONLINE DIGITAL CHANNELS, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MOBILE APPLICATION OR THE WEBSITE IS AT YOUR OWN RISK. THE ONLINE DIGITAL CHANNELS, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE MOBILE APPLICATION OR THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, AGENTS OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE ONLINE DIGITAL CHANNELS, ANY WEBWEBSITE LINKED TO THEM, ANY CONTENT ON THE ONLINE DIGITAL CHANNELS OR SUCH OTHER WEBWEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE ONLINE DIGITAL CHANNELS OR SUCH OTHER WEBWEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, INCLUDING BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
All disputes arising in connection with the present Policy will be subject to the exclusive jurisdictions of Beirut.
©THE COMPANY, All Rights Reserved