Are there any deposit limits?

For new accounts the limit that you can store within your account is LBP 12,000,000 or USD 6,000

I forgot my passcode

If you have forgotten your passcode to access PayMe, tap on ‘Forgot Passcode?’ in the login page of the App and follow the simple instructions to reset your passcode.

I need to edit my personal details

 You can edit your personal details in the Profile section of the app.

Once your identity has been verified, you will be able to edit your home address, email address, and name. However, you will not be able to edit your mobile or any other personal details.

What types of IDs are accepted

A. For Lebanese Nationals:

  • Government ID
  • Valid Passport
  • Civil Registration Document (<6 months)
  • Army ID


B. For Non Lebanese Nationals

  • Valid Passport
  • Valid Residence Permit
  • Valid Work Permit
My ID has expired

When your ID has expired you will be asked to update the next time you try to make a transaction, please follow the instructions to update.

I need to update my ID

When you update your ID you will be taken through the update wizard, follow the instructions as you did when registering. You can change you ID type at this time if you also wish.

My phone has been lost or stolen

Download PayMe on your new smartphone, enter your phone number, and you will be asked to register this new device follow the instructions carefully. If you have any issues contact our customer care.

I want to close my PayMe account

We don’t advise closing your PayMe  account as it can take a bit of time to set up a new account with the same mobile number. PayMe does not charge you to keep a standard account open that is not in use.

However, if you would like to close your account, please contact our customer care.

Please bear in mind that we are obligated to keep your data to comply with regulatory requirements, such as anti-money laundering laws.